Legal compliance
This Natural Is Better returns and refunds policy is in accordance with the EU Distance Selling Directive which came into force in October 2000 and is part of UK law under the Consumer Protection (Distance Selling) Regulations 2000. This law applies to all transactions within the UK where a consumer does not meet the vendor. Contracts between businesses are not governed by these regulations.
Your rights as a consumer
In accordance with the law, you have a 7 day 'cooling off period' in which you have the right to cancel your purchase and receive a full refund. You do not need to give a reason for cancelling your purchase. We are obliged to refund your payment in full within 30 days of your cancellation. Postage costs are not refundable (An additional charge of £15 will be applied in the event of a non collection or cancellation of order, where goods have already been despatched for delivery by Courier or Royal Mail Special Delivery).
Refunds due to Cancellation / Returns
Should you wish to cancel your purchase within the 7 day 'cooling off' period, please email us at
and we will refund your payment less the postage costs on the order placed . If the goods have been despatched prior to cancellation then please read and follow the instructions below.
Unwanted goods should be returned within 7 days from date of despatch as indicated on the receipt which is sent with the goods (An additional charge of £15 will be applied in the event of a non collection or cancellation of order, where goods have already been despatched for delivery by Courier or Royal Mail Special Delivery). You should post the goods with a copy of the receipt, unopened and undamaged, to
naturalisbetter.co.uk
Leap High Ltd
Metro House
Unit B6
Redlands
Ullswater Crescent
Coulsdon
CR5 2HT
United Kingdom
We cannot accept liability for goods lost or damaged during transit. You are advised to wrap the product carefully to avoid damage. You are also advised to return goods by registered post or by courier. Proof of postage will not be accepted as proof of delivery. Please remember to send a copy of your purchase receipt with the goods.
If you paid by credit or debit card from this website, your refund will be made directly to your credit or debit card within 30 days of your cancellation. If you paid by any other means, your refund will be made by cheque which will be posted to you within 30 days of your cancellation. There will be no re-stocking charges for cancellations within the 7 day "cooling off" period but a 20% re-stocking charge will apply on all goods returned outside the 7 day "cooling off" period.
No refunds will be made on goods returned after 14 days from date of despatch. Goods where the seal has been broken will not be refunded.
Refunds/exchanges are not permitable on clearance items.
Privacy & Disclosure
We respect your right to privacy. None of the information we collect is passed on to other parties, except when required as part of the business services we provide for you, or as required under UK law.
Data Collection
We will only collect details about you when you place an order. These will include your name and address, your email address, and various other details necessary to complete a transaction and fulfill your order. We do not collect any information which may be deemed "sensitive personal data" under the Data Protection Act 1998.
Cookies
Cookies are small pieces of text information created by websites and stored on your computer. Our shopping cart system uses cookies to help maintain your shopping cart while you browse our store. Use of cookies with our shopping cart is not compulsory, but we cannot guarantee that our shopping cart will work for you if you have cookies disabled in your browser. No other information is stored in cookies, and cookies are not used for any other purpose.
Protection
We will not retain any details that you provide, except for your email address. All customer's email addresses are automatically entered into a database so they may receive occasional emails from us about our products or general advice about our products which may benefit them. Customers are free to opt out of the news services by following the instructions on the bottom of each news email.
Consent
Your submission of an order is deemed to be your consent to provide us with your details. We use no other means of data collection.
Credit & Debit Card Payments
We allow you to purchase services from us by credit card. To ensure absolute security and privacy, we entrust credit card transactions to Sage Pay, one of the Uk's leading credit card payment solutions providers. Customers may supply credit card numbers by other means, and the transactions will be handled by Sage Pay. Your credit card details will not be retained by us following the transaction.
We take security very seriously, which is why we have chosen to use online credit card processing facilities provided by Sage Pay.
Sage Pay is the union of Protx, the fastest growing payment service provider (PSP) and Sage, one of the UK's most trusted business brands. They offer 25,000+ customers a secure payment service for over 4 billion transactions each year.
Orders received after 1:00pm weekdays and orders placed on Weekends and Bank Holidays will be despatched the next working day when normal office hours resume, subject to stock availability.
Orders paid by cheque require 5 working days for bank clearance. Once cleared, your order will be dispatched within 24 hours.
All United Kingdom deliveries are sent via Royal Mail post or Courier (depending on weight and value of the order). Please allow up to 3 days for delivery though most of our orders are received next day. If your order is not delivered within this time scale after placing your order, then please email us at quoting the Sage Pay transaction ID (which can be found on your transaction confirmation email under transaction details) or call us on 07990 558879
If you are not at home when your parcel arrives, the postman should leave a card with information regarding where and when you should collect your parcel. If you do not collect your parcel within the post office's specified timeframe, the parcel will be returned to us. If this happens then you will have to re-pay postage costs for us to re-send the parcel (An additional charge of £15 will be applied in the event of a non collection when goods are delivered by Courier).
Next working day delivery by courier excludes Northern Ireland, certain parts of Scotland and Channel Islands.
We cannot be held responsible for any import taxes or duties levied by authorities in the destination country. If you have any queries as regards duty on imports we suggest you contact your local customs office.
